According to Former Medical Director, Aetna, Nation’s Third Largest Insurer, Doesn’t Review Medical Records When Deciding Whether to Approve or Deny Coverage

California’s insurance commissioner has launched an investigation into healthcare provider Aetna after a former medical director testified under oath that he never looked at patients’ records when deciding whether to approve or deny care.  The former Aetna official said that per the company’s training, he relied on nurses who reviewed individual patients’ records and made […]

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